1 reviews | Active since Nov 2017
Misinformation to Customers
Extremely disappointed with the misinformation I received from RAM today regarding my parcel.
Both your WhatsApp tracking bot and website tracking clearly stated that my parcel would be delivered today before 17:00. Your website even shows that the parcel departed Johannesburg by air yesterday at 20:38. Based on this written information, I reasonably expected delivery today.
However, when I phoned RAM directly, I was told that the parcel did NOT leave by flight and will NOT be delivered today. This directly contradicts the information provided on your own systems.
To be clear:
Your WhatsApp bot says delivery is on or before 03 Feb 2026 at 17:00
Your website tracking shows “Departed by air to George”
Your call centre says neither of the above is true
This means RAM is providing incorrect and misleading written tracking information to customers, and only correcting it when one calls in. This is unacceptable and causes unnecessary inconvenience, especially when clients plan around delivery times.
RAM seriously needs to fix the accuracy of their tracking systems and communication.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery and we will ensure it is delivered today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery and we will ensure it is delivered today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,