MIA Service Disgusting

My First and only ever experience with RAM happened two days ago , My parcel is coming from Cape Town and I was told I would receive my parcel latest Wednesday , that never happened. so I tried to use their online support and that was a terrible excuse for support. I made a complaint via email and within 4 hours I had a response. I left it at that. We now have come to Friday afternoon and see nothing about my parcel, I decided to phone and get to through customer service and spoke to Tebogo, who informed me that the parcel was actually sent back to the warehouse due to a incomplete address and no contact details, but bare in mind the client CELL C in Cape Town would have my details that they could phone to confirm address and contact details but no rather send it back and wait for the customer to phone. I then landed up phoning CELL C in Cape Town to tell them how they could do this but to find out that they actually had my details correct, yes they did not added my telephone number but they had my address correct I will add.So that then leads to me to think how lazy can one massive company be to get all the information right and actually provide a 5 star service. I had given them no option but to have my parcel delivered to me my door step by 16:30 this afternoon or HELLOPETER will not be the only website i put them on.