Lying, lazy no help at all. How long should a person wait for a delivery?

So it happened AGAIN!!!!!! This time the driver pitched at the address, did not confirm delivery via phone call and **** about me not being available for delivery. After I specifically asked, for the 100th time, for them to call me 15min prior to arriving at the address. They keep on ignoring my requests. So at around 2pm I called the office, the agent I spoke to said he has arranged with the driver to still do the delivery today by 5pm, I should just stay at the delivery address. 5pm came and went, no driver. So I called again, and then I'm told that the driver has not been in the area since 2pm, they will not be delivering today. So now I'm stuck waiting till Monday. I am livid! This is unacceptable. RAM does not care about customer service, they are lazy and they lie to you with the greatest of ease.