DO
Deborah O

1 reviews | Active since Nov 2018

01 Feb 2022, 20:50

Lying drivers - failed delivery!

I have had 2 failed deliveries for the same package.

The first one I can MAYBE understand because they may have tried to call the sim card number they were delivering.

The second one, supposedly at 17:34, is bull****! - I work from home & everyone was home by 17:00. - I called & requested that they call my home phone - which I had right next to me the entire day. If they tried to call I would have answered. - I also informed other members of my household that there would be a delivery so we were all aware. - I received another delivery & they didn't have to call me.

I don't think they even tried to deliver the package either time. As I said, I work from home & am always available to accept deliveries. Mr. Delivery, Takealot, Courier Guy (I can show you evidence of these deliveries) why is RAM the only one that FAILED - twice?!

I am apparently going to be charged now? I would like to see PROOF of an attempted delivery - take a time-stamped photo in front of my house, show me your call history where you tried to call - because your drivers are lying!

0
Replies (4)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply02 Feb 2022, 10:35
Official
Hello Deborah.

Please provide to us the tracking number for your parcel so that we can investigate the delivery attempts.

Kind regards.
DO
Deborah O's update03 Feb 2022, 19:42
Reviewer Update
Got an sms this morning. Three of us were at home all day. All of us were aware that there's going to be a delivery but nobody called/rang the doorbell/hooted/delivered anything.
DO
Deborah O's update03 Feb 2022, 19:46
Reviewer Update
Says 'contact not available.' I called and TOLD them to use my home phone number because more people would be available to respond. NOBODY called all day. If I ask what number they're calling, they'll probably give the number of the sim card they are delivering when I called on Monday to TELL them to use a different phone number. This is ridiculous!
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply04 Feb 2022, 10:55
Official
This has been escalated to the hub management team.