Lost/****** parcel

placed an order with tech company on 1st Feb but haven't received my order yet..according to Ram portal it was received by someone by name of Nomsa on the 3rd of Feb (not sure who as my name shows on waybill with contact details & who can someone not the recipient showing on waybill receive parcel isnt that a security breach!), whom I have no idea who they are ..as we speak seems my order is either lost or ******!