Lost my parcel, messed me around for months and then no refund given for the lost item.

<p>So I shipped a car radio back to china, and when it arrived customs stoped it and said it was coffee and soy beans, so somewhere along the route somone at handling took my car radio, and replaced its contents with coffee and soy beans.</p> <p>Ram did an internal audit, and confirmed they acknowleged the item was swapped confirmed by video footage. I then spend 2 months arguing that they should pay me the cost of the radio, to which they made me supply every invoice, bank statement, credit card slip etc (presumuably with the intention of me getting lost in the process). After which they then agreed to re-imburse me. </p> <p>After all of that they only gave me back the cost of the delivery! So why I had to produce all that documentation in the first place I have no idea!</p> <p>Very very infuriating, I find it shocking customer service, they really didnt care to resolve this speedily and now say they dont cover the cost of the car radio.</p> <p>I cant belive in the day and age they treat customers so badly, I dont know how they are still relavent in todays market of couriers. They made me jump through a million hoops, thinking I was going to get compensated for the cost of the radio, expectation not managed!</p>