1 reviews | Active since May 2011
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Dear [Courier Company],
I am extremely disappointed with the service I have received regarding my urgent parcel. The package arrived at your warehouse at 11:20 AM on April 1st and was supposed to be delivered on the same day. However, it never arrived.
I called on April 2nd, and I was told there was no ETA but that the parcel was out for delivery. I made five calls between your company and my client, and each time I was promised delivery today. However, at 5:10 PM, the tracking updated to say "cannot be delivered", and now it falsely states "RAMMobile NonDelivery - Unavailable - Business Closed."
This is completely unacceptable. Not only have I been misled twice in one day, but I have wasted my time and money on calls trying to get a straight answer. Your lack of urgency and false promises have caused major inconvenience.
I expect my parcel to be delivered to my home tonight without any further excuses. If this is not resolved immediately, I will escalate the matter further.
Looking forward to your immediate response.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The parcel has been delivered.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The parcel has been delivered.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.