Lies!!!!!!! And poor service

A parcel to be delivered to a shop which trade from 08:30 to 18:00 daily. Ram just phoned , put the phone down in my ear while talking to me! I phoned call centre where I was advised that there is nobody at the shop and they could not make delivery!!!!!!! After waiting for the parcel for 5 Days you now lie and say you tried but nobody there!!!!!!! Service gets worse because call centre agent acting like she cannot hear me!!!!!! Ridiculous