1 reviews | Active since Dec 2023
Lies about failed delivery attempt!
3-Day Delivery Delay and Zero Accountability – Extremely Disappointed. I’m writing this out of complete frustration with the shockingly poor service I’ve received from RAM Couriers regarding my parcel. The parcel was scheduled for delivery 3 days ago, yet I still haven’t received it. I got a WhatsApp message claiming delivery failed due to “no contact details” — which is completely false. My contact number is clearly detailed on the delivery information. No one attempted to call me, and I never missed any delivery attempts. Since then, I’ve been in daily contact with RAM, trying to get answers. Every single day, I’m told the parcel “will be delivered today” — but nothing happens. No updates, no follow-ups, and absolutely no accountability. I’ve been passed from one person to another, with no escalation or resolution. This level of incompetence is unacceptable. I sincerely hope RAM takes customer service seriously — because this has been nothing short of appalling.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your parcel has been delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your parcel has been delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.