**** TO MY FACE

Never have I experienced such pathetic service from a courier company. I placed an order online last Thursday and it was tabled as a "next day delivery". From what I can see tracking the order online, RAM picked the package up last Friday, and checked it into their warehouse in Pretoria. It hasn't moved since then. I spoke to Jason using the online chat on Tuesday, who at first refused to help, saying they don't get information about drivers locations or times. Eventually, after I begged him for any information regarding my package, he told me that it would possibly be delivered today. I asked whether I could just go and fetch it from their warehouse and he rep****, only 45 minutes later by the way, that they don't allow collections. He provided no reasons for the delay, despite my asking repeatedly. I phoned the hotline, and they said that my area (in Pretoria) doesn't get serviced every day, and I should phone the Pretoria branch. Did that, and the lady told me that I can absolutely fetch my delivery, she just had to get approval from her manager and would phone me back. She never did. I phoned the Pretoria branch again this morning (Thursday), and after being hung up on, twice, a lady (unfortunately didn't get her name) confirmed that the delivery would be done today. As expected, nothing arrived and the tracking showed that the package wasn't even checked out of the warehouse. Phoned their hotline again, and they confirmed it wasn't out for delivery today. I've been trying to phone the Pretoria branch to understand why they'd lie to me like that, but they simply don't answer the phone. It's been a week now. This is unacceptable!