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I took a contract vodacom last week and it was delivered by Wednesday and the delivery was very smooth I was impressed because on the day of delivery I received a notification , I called ram customer care to make delivery arrangements, they told the driver to call me 30 minutes before delivery and the driver did so. I was happy

But I still had another delivery from Rain which was supposed to be delivered yesterday (friday) ,again I got a notification for delivery, I called customer care ask to be called again 30minutes before delivery the agent put me on hold to call the driver for 8min and I was dropped, I called again I spoke to another agent also put me on hold for 30 seconds he came back and told me the driver said he is busy with a client he will call me in few minute. I waited for more than hour still no call ,I went out for lunch the driver called he is already in the address, I told him to wait 5 to 10min since he was told to call 30min before delivery ,the driver refused said no one told him so , I ask him to came back after the next address he's going to still he refused and said he will came after 4 . I call the customer care again an asking for the person I spoke to earlier to found out why the driver was not told anything the agent ask to help me because she can't locate the person I was talking to. She said she can see that the driver still has a lot of deliveries to make but most they are around my area ,I asked for to ask the driver to tell me his next address so I will drive and meet him there ,the agent said that can be done so I can drop the call she will call the driver and ask for his next address and she will call me back in few minutes but I waited whole day till end of the business no 1 contacted me. So I guess ram reward their employees for being ***********