****-Level Service: **** Deliveries and No Assistance

This is completely unacceptable. Your driver has marked my parcel as “failed delivery” twice, claiming no one was at home, yet no call was made and there was absolutely no attempt to deliver. This feels like a ****. This is my first time dealing with your courier and it is by far the WORST service I have ever experienced. There is zero client care, zero accountability, and zero effort to actually resolve the issue.

To make matters worse, I called your contact centre, held for 15 minutes, and still received no assistance.

I urgently need this resolved. I expect immediate action:

A real delivery attempt today with a phone call upon arrival.

Clear confirmation of when my parcel will be delivered.

An explanation for the false delivery updates and the lack of communication.

I sincerely hope FOREVER NEW reconsiders using your services, because this is beyond disappointing.

Please escalate and resolve this matter immediately.