Leading customers and receivers in circles

Parcel was loaded from Sender with incorrect address, 2 days before delivery sender sent mail to RAM to change delivery address, the day after that the parcel was dispatched to the wrong address. Got on chat with RAM and they stopped the delivery. Sender sent another email this morning at 8:30 with request to change delivery address and RAM again says sender needs to approve new address on service management portal, where the sender says they have never had to do this before and they always notify RAM by email. I cant wait any longer for the parcel to be delivered and RAM is refusing for me to come and collect the parcel from their warehouse. RAM really needs to relook their procedures regarding customers sending parcels as this really interrupts and disrupts the receiver having to wait days for parcel to be delivered after tracking said it has already been dispatched for delivery