SO
Susan O
1 reviews | Active since Jul 2018
07 May 2022, 14:05
Late Mother's Day delivery!!
I paid extra to ensure that my Mother's Day delivery arrived on time from Johannesburg to Cape Town. The package was not delivered on time and will not arrive until after Mother's Day. What a colossal letdown!!! Ram has never communicated with me about the problem. I assumed I chose a reputable courier to assure timely arrival. Not at all recommended!
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Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
09 May 2022, 11:11Good morning Susan. We understand the inconvenience caused thereof and would like to sincerely apologize for the delayed delivery of your consignment. Kindly note your consignment is out for delivery today, the courier has been informed to prioritize you delivery and will contact you upon delivery.
Thank you.
Thank you.
Ram Hand To Hand Couriers's reply09 May 2022, 11:11
Official
Good morning Susan. We understand the inconvenience caused thereof and would like to sincerely apologize for the delayed delivery of your consignment. Kindly note your consignment is out for delivery today, the courier has been informed to prioritize you delivery and will contact you upon delivery.
Thank you.
Thank you.
SO
Susan O's updateReviewer Update
09 May 2022, 11:24Thank you for your feedback, but no amount of prioritization will help at this point; it should have been prioritized before Mother's Day, not after.
Because my shipment was delivered in the usual time frame rather than the expedited time frame I paid for, I will request a refund for the additional fee. Please make contact for my banking details privately.
Because my shipment was delivered in the usual time frame rather than the expedited time frame I paid for, I will request a refund for the additional fee. Please make contact for my banking details privately.
SO
Susan O's update09 May 2022, 11:24
Reviewer Update
Thank you for your feedback, but no amount of prioritization will help at this point; it should have been prioritized before Mother's Day, not after.
Because my shipment was delivered in the usual time frame rather than the expedited time frame I paid for, I will request a refund for the additional fee. Please make contact for my banking details privately.
Because my shipment was delivered in the usual time frame rather than the expedited time frame I paid for, I will request a refund for the additional fee. Please make contact for my banking details privately.
Ram Hand To Hand Couriers's replyOfficial
09 May 2022, 12:09You are welcome.
We will escalate this to the relevant department and have someone contact you soon to ensure your query is resolved at the soonest possible time.
Thank you.
We will escalate this to the relevant department and have someone contact you soon to ensure your query is resolved at the soonest possible time.
Thank you.
Ram Hand To Hand Couriers's reply09 May 2022, 12:09
Official
You are welcome.
We will escalate this to the relevant department and have someone contact you soon to ensure your query is resolved at the soonest possible time.
Thank you.
We will escalate this to the relevant department and have someone contact you soon to ensure your query is resolved at the soonest possible time.
Thank you.