LATE DELIVERY

I HAVE ASSIGNED A PARCEL FROM LOUIS TRICHARDT TO KIMBERELEY WITH RAM COURIERS, CHOSE NEXT DAY SERVICE SO THAT MY PARCEL WILL REACH ITS DESTINATION IN TIME!!! I CALLED YESTERDAY THEY TELL ME MY PARCEL IS STILL IN JOHANNESBURG AND IT WONT BE DELIVERED TODAY(07/12/2017) I CALLED TODAY 08/12/2017 AND I AM TOLD MY PARCEL ONLY REACHED KIMBERELY TODAY 08/12/2017 and it wont be delivered TODAY EITHER!!! WHY HAVE A NEXT DAY SERVICE IF IT TAKES 3DAYS??????????? I HAVE SENT 34 OTHER PARCELS FROM LOUIS TRCIHARDT TO KIMBERELY AND IT WAS DELIVERED THE NEXT TODAY BUT NOW I AM TOLD I WAS LUCKY!!!! I AM VERY DISAPPOINTED BECAUSE I USE THEIR SERVICES OFTEN!!! THE PEOPLE AT THE POLOKWANE HUB HELP ME EXCELLENTLY!! BUT THE REST SUC**** AS FOR THE HEAD OFFICE IS WORSE!!!!!! I GET TOLD IM LUCKY!!! U CANT BE LUCKY 30TIMES