Late deliveries to no delivery

I just need to share how frustrated I am with the services received from RAM. Before i continue, I just want to say the customer service staff is well trained and professional when a client calls in even though they are not providing one with the correct information.

I was advised by my service provider that my parcel was delivered to RAM on the 01.12.2017 and i was promised that it will be delivered within 3-7 working days, which was not done.

As per RAM website when tracking my order it states that on the 04.12.2017 my parcel is out for delivery. On the 05.12.2017 I called RAM customer services and the agent advised me that they are waiting for my contact whereas my services provider provided them with my contact number as that was the only thing that was outstanding and the agent advised me that the parcel will be delivered on the 05.12.2017 before 4pm.

When I called in on the 07.12.2017 I spoke to numerous customer service agents and the 1 agent asked for my contact number again as they have the incorrect one and she was confirming the correct number with me *confusedclt* - I asked her to arrange for the delivery to be done before 4pm and she assured me that she will send a request, i call in again spoke to another agent and this agent informed me that they don't have the full address and that i need to provide them with the full address which i did and she confirmed my number again and assured me that the device will be delivered on the 07.12.2017 before 4pm, which was not done. I call in again after 4pm and i spoke to another agent who confirmed my contact number and advised me that she will call the driver to find out how far he is I was om hold for 15mins if im not mistaking but i know I was on on hold for very long and i eventually hung up. I call in again after 4pm and spoke to another agent, who advised me that she will contact the driver because I was waiting for the driver to deliver my parcel and she advised me that she will call the driver and get back to me. She never called me to give me and update.

I am very disappointed and dissatisfied with the service that I've received and the company. I didn't know it was so difficult to keep client's updated on their delivery, because even on the website the notes are not updated so how do you keep your client's updated?