DF
Dominique F
1 reviews | Active since Dec 2024
10 Dec 2024, 09:55
Lack of service and undelivered item
We were unable to receive our order on Saturday 7 December (mind you it was already meant to be delivered on 6 December) as no one was home, we were advised that the delivery would then be done on Sunday 8 December. To date (10 December) we have still not received our order, nor can we get through to customer support via telephone call and WhatsApp so we can't even get any feedback as to when our delivery will actually take place. We have paid for something that we can't even enjoy due to this uselessness. If you know December is a busy period, hire more staff or work overtime so as to not fall behind! Simple.
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Replies (3)
Ram Hand To Hand Couriers's replyOfficial
10 Dec 2024, 10:43Good day Dominique ,
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologies for delay caused . The parcel has been updated and busy being sorted delivery will take place as soon as possible.
Thank you
Ram Management
We do humbly apologies for delay caused . The parcel has been updated and busy being sorted delivery will take place as soon as possible.
Thank you
Ram Management
Ram Hand To Hand Couriers's reply10 Dec 2024, 10:43
Official
Good day Dominique ,
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologies for delay caused . The parcel has been updated and busy being sorted delivery will take place as soon as possible.
Thank you
Ram Management
We do humbly apologies for delay caused . The parcel has been updated and busy being sorted delivery will take place as soon as possible.
Thank you
Ram Management
DF
Dominique F's updateReviewer Update
10 Dec 2024, 10:48Then you guys need to hire more staff when you know it's a busy period. We're currently paying for something that we haven't even been able to touch.
It's not fair to be **** to and told that our delivery will be done on Sunday, 8 December and then nothing.
Please urgently escalate this and ensure the package is out for delivery tomorrow.
It's not fair to be **** to and told that our delivery will be done on Sunday, 8 December and then nothing.
Please urgently escalate this and ensure the package is out for delivery tomorrow.
DF
Dominique F's update10 Dec 2024, 10:48
Reviewer Update
Then you guys need to hire more staff when you know it's a busy period. We're currently paying for something that we haven't even been able to touch.
It's not fair to be **** to and told that our delivery will be done on Sunday, 8 December and then nothing.
Please urgently escalate this and ensure the package is out for delivery tomorrow.
It's not fair to be **** to and told that our delivery will be done on Sunday, 8 December and then nothing.
Please urgently escalate this and ensure the package is out for delivery tomorrow.
Ram Hand To Hand Couriers's replyOfficial
10 Dec 2024, 10:52This has been escalated accordingly we do humbly apologise
Ram Hand To Hand Couriers's reply10 Dec 2024, 10:52
Official
This has been escalated accordingly we do humbly apologise