Lack of Customer Service

I anticipated the arrival of my package today, having verified all the necessary details. The courier assured me over the phone that he was fami**** with the location of my estate. However, I received another call from RAM at 10:38 to double-check my address. Subsequently, my delivery was abruptly canceled. This is an appalling level of service. It leaves me questioning your commitment to customer satisfaction. Certainly, this is not the standard of service I expect from a business I choose to engage with.