Kidnaps your parcels

How this company's doors are still open, I don't understand. This has not been my first horrible experience and if I can help, it will be my last.

My mother's parcel has been picked up in Jhb on the 15th. It arrived in Polokwane on the 16th. Since we are living just the next town over, I am struggling to understand how it is 3 days later and my mother's parcel is, according to their tracker, still in their hub. They have a whats app number that I opted for since I couldn't get through to the number provided. There was no luck either, they couldn't connect to the hub, so now nothing happens. This just brought back numerous memories of how this happened to me previously as well. And even how a driver, without calling, without even delivering a parcel just decides it's too much effort, so my last resort was to drive to the next town to pick it up myself, after exactly like this time, you couldn't get any assistance.

Why would you keep parcels in your hub for longer than absolutely necessary?

There is an absolutely amazing courier service in SA but it is NOT Ram. Unbelievable how you should become a detective to try and locate your parcel and find methods to get a hold of someone just to get your parcel. This is definitely on my list of top 5 worst companies to deal with.