K*** terrible service 11April

Terrible terrible service!!! Since Monday Ram has been calling my mom snd myself several times to confirm 3rd party delivery so that i can recieve my mom's parcel on her behalf! As i did many many times! My mom did all the procedures required with vodacom. And ram even confirmed with me my ID number. But since Monday failed to deliver. Then on Friday finally arriving at my house even with my ID details on the box refuse to give it to me. As RAM failed to do their work on the systems. However the driver tried to assist and a supervisor spoke with me and assured me he will sort out the matter and i will recieve my parcel the same day. Calling me and arranging for 3pm to recieve my parcel. I rushed home...waited and waited ...nothing!!! I called and called no one picks up the fone!! And still no parcel!!!