Just when you though they couldn't get worse

You just think it cant get any worse ......... Until the next time you have a problem with RAM. You are number 62 in the queue and your wait time is 43 minutes but your call is important to us - are you joking I'm not gonna hold on for 43 minutes. The message goes on to say you can talk to an agent on our whatsapp chat - another lie - there is no facility to talk to anyone on your whatsapp app. And lastly when they don't arrive to collect a collection they lie on the waybill tracking so as not to assume any responsibly for not getting there. The reason the collection never happened was because: 17:09 COLLECTION NOT COLLECTED: Postponed - Parcel Not Ready. - *******... You got there after we were closed. The parcel was ready and waiting. Why don't you report the truth on the waybill. When everything works and there is no reason to get hold of you or for you to to lie you are a pleasure to deal. When something goes wrong I dont think there is a worse company to deal with.