Just dont care - another package stuck in the system

RAM came to deliver my package from Vodacom yesterday. No SMS informing me it was out for delivery or delivery date, so I wasn't here to receive the package. Spoke to the driver on the phone when he was here - said he would deliver today - Called RAM this morning - it has been returned to the queries department. This happens every time with RAM, not the first time - I still don't have the tracking/waybill number