SM
Simthandile M

1 reviews | Active since Oct 2020

31 Jan 2025, 17:06

Joke

****ing pathetic joke of a company with no customer service all. I would rate them -5 if possible. I do not understand why DHL uses them as their third party agent :(

0
Replies (3)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply03 Feb 2025, 10:02
Official
Good day John 

We apologise for the delay and the experience you have received 

Parcel  will be delivered successfully today 

Thank you for contacting Ram , we hope to hear from you soon 

Thank you 

Ram team 

SM
Simthandile M's update03 Feb 2025, 16:46
Reviewer Update
Another Day, No Delivery – Zero Accountability!

Yet another day has passed, and still no delivery!

This morning, I called to ask if I could pick up my package myself, only to be told that walk-ins are not allowed and that my package was "on its way." Hours later, still nothing.

I called again just now, hoping for an update or at least guidance on what I should do if my package doesn’t arrive today. Instead, the agent assisting me, Noluthando, asked, "What do you want to do?" – as if I was the one responsible for resolving the issue!

This level of service is unacceptable. No clear answers, no urgency, and no accountability. I need my package, and I need a proper resolution, not dismissive responses.
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply04 Feb 2025, 13:03
Official
Good day 

please await a call from our team in Cape town for arrangements regarding your delivery .