SM
Simthandile M
1 reviews | Active since Oct 2020
31 Jan 2025, 17:06
Joke
****ing pathetic joke of a company with no customer service all. I would rate them -5 if possible. I do not understand why DHL uses them as their third party agent :(
Helpful (0)
Replies (3)0
Replies (3)Ram Hand To Hand Couriers's replyOfficial
03 Feb 2025, 10:02Good day John
We apologise for the delay and the experience you have received
Parcel will be delivered successfully today
Thank you for contacting Ram , we hope to hear from you soon
Thank you
Ram team
We apologise for the delay and the experience you have received
Parcel will be delivered successfully today
Thank you for contacting Ram , we hope to hear from you soon
Thank you
Ram team
Ram Hand To Hand Couriers's reply03 Feb 2025, 10:02
Official
Good day John
We apologise for the delay and the experience you have received
Parcel will be delivered successfully today
Thank you for contacting Ram , we hope to hear from you soon
Thank you
Ram team
We apologise for the delay and the experience you have received
Parcel will be delivered successfully today
Thank you for contacting Ram , we hope to hear from you soon
Thank you
Ram team
SM
Simthandile M's updateReviewer Update
03 Feb 2025, 16:46 Another Day, No Delivery – Zero Accountability!
Yet another day has passed, and still no delivery!
This morning, I called to ask if I could pick up my package myself, only to be told that walk-ins are not allowed and that my package was "on its way." Hours later, still nothing.
I called again just now, hoping for an update or at least guidance on what I should do if my package doesn’t arrive today. Instead, the agent assisting me, Noluthando, asked, "What do you want to do?" – as if I was the one responsible for resolving the issue!
This level of service is unacceptable. No clear answers, no urgency, and no accountability. I need my package, and I need a proper resolution, not dismissive responses.
Yet another day has passed, and still no delivery!
This morning, I called to ask if I could pick up my package myself, only to be told that walk-ins are not allowed and that my package was "on its way." Hours later, still nothing.
I called again just now, hoping for an update or at least guidance on what I should do if my package doesn’t arrive today. Instead, the agent assisting me, Noluthando, asked, "What do you want to do?" – as if I was the one responsible for resolving the issue!
This level of service is unacceptable. No clear answers, no urgency, and no accountability. I need my package, and I need a proper resolution, not dismissive responses.
SM
Simthandile M's update03 Feb 2025, 16:46
Reviewer Update
Another Day, No Delivery – Zero Accountability!
Yet another day has passed, and still no delivery!
This morning, I called to ask if I could pick up my package myself, only to be told that walk-ins are not allowed and that my package was "on its way." Hours later, still nothing.
I called again just now, hoping for an update or at least guidance on what I should do if my package doesn’t arrive today. Instead, the agent assisting me, Noluthando, asked, "What do you want to do?" – as if I was the one responsible for resolving the issue!
This level of service is unacceptable. No clear answers, no urgency, and no accountability. I need my package, and I need a proper resolution, not dismissive responses.
Yet another day has passed, and still no delivery!
This morning, I called to ask if I could pick up my package myself, only to be told that walk-ins are not allowed and that my package was "on its way." Hours later, still nothing.
I called again just now, hoping for an update or at least guidance on what I should do if my package doesn’t arrive today. Instead, the agent assisting me, Noluthando, asked, "What do you want to do?" – as if I was the one responsible for resolving the issue!
This level of service is unacceptable. No clear answers, no urgency, and no accountability. I need my package, and I need a proper resolution, not dismissive responses.
Ram Hand To Hand Couriers's replyOfficial
04 Feb 2025, 13:03Good day
please await a call from our team in Cape town for arrangements regarding your delivery .
please await a call from our team in Cape town for arrangements regarding your delivery .
Ram Hand To Hand Couriers's reply04 Feb 2025, 13:03
Official
Good day
please await a call from our team in Cape town for arrangements regarding your delivery .
please await a call from our team in Cape town for arrangements regarding your delivery .
