JHB to CTN package missing and nobody seems to care!

Online order from Swatch JHB a week ago still hasn't reached me. Package was dispatched last week Friday and arrived in Cape Town early Sunday morning. It's now Thursday and still no sight of my package! Customer service is terrible. Wait for ages for someone to answer calls. Sent numerous emails with no reply but an automated email with a reference number. Live chat is never online. When you eventually get through by phone, no one can give you an answer and fail to deliver to on their promises that they will investigate the matter and get back to you. Very unhappy, as this item was meant as a birthday gift on Tuesday evening. Worried that it might have been ******.