Items broken

My parcel was sent on the 08/08/2020 from garden route to Hartswater till today I haven't received my valuable items. I called them on friday only to tell me my items are broken they have to unpack them and repack them again And they will send me pictures of broken items until today nothing. What gives them the authority to unpack my products why cant they send them as is Because they saying they dont compensate liquids whereas their staff before we sent they said no they ship liquids no problem I want my 3000 back I dont care if they compensate or not I want my money And by tomorrow if my products are not in Hartswater know that u will face legal action