Incorrect address, parcel 3days overdue

Good day, as per special instructions from vodacom department head, communicated with your department head to specailly deliver this parcel by today 03/03/2018 after your data capturer captured the wrong address that was provided by vodacom, if this parcel is not delivered by today. I want your department head to personally phone me and inform me who was the incompatent person that caputered the address incorrectly and i want to also know why was your department head unsuccessful to comply with vodacoms special agreement. Further more if this parcel is not delivered today i will report ram to the highest possible person within vodacom as you have caused allot of unrest and inconvenience if this parcel is not delivered today you have breached the special agreement with vodacom and you have to assist me in a way that compensates the inconvenience caused as monday will be too late. I have informed you several times of the correct address and your company can take reaponsibilty and blame shifts the problem to vodacom, i am a vodacom customer for several years now it is impossible for vodacom to have the incorrect details.