Incorrect Address and Contact Details

I ordered a phone through Vodacom on the 14th December 2020 and provided them with the address that I would be at until the 3rd January 2021 in case my order would be delivered in that period.

My phone was not delivered in that period therefore I requested Vodacom to change my delivery address, they assured me that they will provide my updated details to RAM.

On the 21st January 2021, I receive an email from RAM with the old address and the incorrect contact number, I phoned RAM and the consultant told me that there is nothing they could do and that Vodacom should change the details.

Now who is lying? Vodacom said that they provided RAM with details but RAM didn't do anything.

I then receive an email from Ntombi Nhlambo stating that the parcel was not delivered and to reply to email with the correct delivery address and contact details. I rep**** to the email with the correct information and included Tebogo Sepeng and Emmah Serumula (I received confirmation that both these individuals read my email). This morning I proceeded to track my order and found that even though I provided the correct information, RAM still proceeded to contact me on the incorrect contact number and there is just failed notifications in the delivery status.

So it seems as if I will not get my parcel anytime soon as the RAM consultants don't give a damn and Vodacom doesn't care about it's customers.