LC
Lydia C
1 reviews | Active since Mar 2016
13 Feb 2025, 14:49
Inconvenient service from Ram
I updated my shop address upon receiving a message from ram that they had my parcel, the address they had was captured wrong, their website allowed me to update it and that was the worst mistake I did, a parcel that was supposed to arrive yesterday is now just sitting waiting for Vodacom to approve my address, that is definitely a useless tool on their part , why allow me to change if you still need approval from sender, I know my address better than the sender, that address update service is a waste of time if we still need confirmation from somewhere else, remove that option it’s an inconvenience not a solution
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Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
13 Feb 2025, 15:12Dear Lydia Chandigere
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
unfortunately the process states we need an approval from your service provider , we will arrange delivery once feedback received .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
unfortunately the process states we need an approval from your service provider , we will arrange delivery once feedback received .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply13 Feb 2025, 15:12
Official
Dear Lydia Chandigere
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
unfortunately the process states we need an approval from your service provider , we will arrange delivery once feedback received .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
unfortunately the process states we need an approval from your service provider , we will arrange delivery once feedback received .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
LC
Lydia C's updateReviewer Update
17 Feb 2025, 09:25Up to now I’m still waiting for a resolution
LC
Lydia C's update17 Feb 2025, 09:25
Reviewer Update
Up to now I’m still waiting for a resolution