RN
Riaan N

1 reviews | Active since Dec 2017

15 Dec 2017, 14:13

Incompotant Company

I signed up for the rain package from axxess and the parcel was assigned to ram, after more than 2 weeks of phone calls emails etc. they finally responded with an email saying the parcel was sent back to Vodacom. Pathetic!!!!

0
Replies (10)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply15 Dec 2017, 14:14
Official

Good day

Please supply me with your reference so I can look into this.

RN
Riaan N's update15 Dec 2017, 14:19
Reviewer Update
AXX13637
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply15 Dec 2017, 14:28
Official

Good day

I have looked into this and the number provided by the sender was ***. We attempted to deliver on three occasions however cellphone kept going to voice mail.

We sent an email to sender to assist and no feedback was supp**** within the agreed SLA time frame and therefore it was returned back to the sender on waybill RTSISA-***

My apologies you feel we *********** we just followed procedures, I am very happy to arrange a Saturday delivery however you will need to request that they send it back.

Regards

RN
Riaan N's update15 Dec 2017, 14:56
Reviewer Update
Yes so I was told. but you ppl tried calling 3 times, apparently all in one day and then just gave up?
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply15 Dec 2017, 14:59
Official

Good day no it was over a 3 day period was the number correct as I see a different number for you on this complaint? I really so apologise as I can understand the frustration. I would love to help you if you can get them to reprocess it.

Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply15 Dec 2017, 14:59
Official

Good day no it was over a 3 day period was the number correct as I see a different number for you on this complaint? I really so apologise as I can understand the frustration. I would love to help you if you can get them to reprocess it.

RN
Riaan N's update15 Dec 2017, 15:09
Reviewer Update
My phone is always in my possession so I do not believe these excuses, there is however one day which it might be true as I was working underground where I obviously had no signal. I was told they tried calling 3 times in one day and yes the number is correct the other number you see was me providing Axxess with an alternative number in a desperate attempt to get the parcel.I have now lost this contract which was on promotion, would've saved me R299 pm over one year.
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply15 Dec 2017, 15:14
Official

My sincere apologies I wish I could rectify this for you.

RN
Riaan N's update15 Dec 2017, 15:20
Reviewer Update
Me too my friend :(
RN
Riaan N's update15 Dec 2017, 15:20
Reviewer Update
Me too my friend :(