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apexgroup.ag apexgroup.ag

1 reviews | Active since May 2017

03 Mar 2021, 16:40

*********** service provider

This is my second review about ram couriers. the first delivery date they could not find my address. then i sent them the exact street name a screenshot with a google maps location. they still were *********** to find the address so i had to put in a days leave to try and get the package. today is the day i took off to wait for the package. after about 11 calls to make sure the parcel will be derived the driver calls me to tell me that they accidentally put my parcel in the wrong van. i mean this is just useless and ***********. obviously their system is letting them down

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Replies (4)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply03 Mar 2021, 16:58
Official
Hi Jacque.

We sincerely do apologise for the delayed delivery of your parcel.

Please provide the full/correct tracking number so that we can be able to have the matter resolved for you at the soonest.

Kind regards.
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apexgroup.ag apexgroup.ag's update03 Mar 2021, 17:29
Reviewer Update
SU***4
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apexgroup.ag apexgroup.ag's update03 Mar 2021, 18:31
Reviewer Update
i think the worst thing to do is call a client and make a promise that the package will be delivered after hours only to bull**** them by not doing that or keeping to that promise. i am surely sending you the invoice for loss of income due to your own incompetence. and you will pay me for the time i had lost waiting for you to never show up. you are the worst
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply04 Mar 2021, 11:06
Official
The tracking number provided is masked and cannot be viewed. Please provide it to us as a private reply.