*********** service!

Would give them zero if I had a choice. I waited a whole week for dogs food delivery. Today it said it was out for delivery, the status changed only at the end of the day. When I called in to check the customer care had said “incorrect address” then I conveyed my address to him to which he rep**** “it’s on the map so it is correct, I will convey it to the driver”. My dogs food is still not delivered even though there was a correct address provided along with all details. What kind of incompetence is this?