*********** RAM hand to hand couriers!

I ordered two cellphones and gave my full work address for delivery with the istruction to call me on arrival on Monday 5 September 2022...they split it into two deliveries...one phone arrived but the second delivery got lost and never arrived..after 4 days and many call I managed to speak to a competent call centre agent who arranged for delivery before 14:00 today 9 September to my home address...needless to say after 5 calls after 14:00 there were still no one at 15:15...and we had to leave at 14:00 already...a very arrogant driver called me at 15:30 when we have already left to say he is there at my house and why am I not there! I then got a call again from the supervisor to promise delivery on Monday and after spelling my work address a few times and asking him to repeat he still got it wrong....shortly after that yet another supervisor called mentioning that there were no one at home when they arrived at 16:00 but at the same time said he sees it was scheduled for 14:00 and again he had the address wrong for delivery on Monday..when asked that he repeats instructions he still didnt get it right. This was the worst experience ever! A bunch of *********** people for sure. The best courier company in SA is DSV...please avoid using RAM couriers!