TZ
Thulisile Z
1 reviews | Active since Jun 2017
26 Sept 2022, 15:48
*********** Couriers
Order from click on Wednesday. I put the correct address on the parcel and they called me to say that the address is wrong but when the lady read the address to me she read the correct on okay and she said they will deliver on Monday I waited and decided to call them in the afternoon at 15: 40 just to check where is my parcel only to be told that the parcel is in cape Town. Told me it was sent to Durbanville. Very ***********. The surprise is they didn't call me to investigate I had to call them only then the guy captured my address.
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Replies (2)TZ
Thulisile Z's updateReviewer Update
28 Sept 2022, 09:14Funny thing is the empty promises. Nothing has happened since the 24th about this parcel when I check the tracking online. Which means even after I called you did not do anything about it. I have just sent an email to clicks as well about the kind of courier company they use and will follow this up with a phone call to them. This is unacceptable clicks need to pay me my money back.
TZ
Thulisile Z's update28 Sept 2022, 09:14
Reviewer Update
Funny thing is the empty promises. Nothing has happened since the 24th about this parcel when I check the tracking online. Which means even after I called you did not do anything about it. I have just sent an email to clicks as well about the kind of courier company they use and will follow this up with a phone call to them. This is unacceptable clicks need to pay me my money back.
Ram Hand To Hand Couriers's replyOfficial
03 Oct 2022, 10:40Good day, change of address was done and it will be delivered to you today. This is unacceptable and I will escalate this service to the regional manager as it was in Durban originally however the address was for Cape Town hence the delay in receiving your parcel. I will follow up and ensure you get it today without fail and once again my sincere apologies. Regards Lulu
Ram Hand To Hand Couriers's reply03 Oct 2022, 10:40
Official
Good day, change of address was done and it will be delivered to you today. This is unacceptable and I will escalate this service to the regional manager as it was in Durban originally however the address was for Cape Town hence the delay in receiving your parcel. I will follow up and ensure you get it today without fail and once again my sincere apologies. Regards Lulu