*********** and useless courier company

The delivery of Vodacom order K*** has been unsuccessful. Please call RAM on *** to rearrange a new delivery date. Vodacom. Ram must close its services the most pathetic and *********** service ever. When I check most reviews dating back as 2018 I wonder why @vodacom is still using this useless courier company. My parcel was dispatched at 7 am on Friday 10th September 2021 and by 12 pm I called their call center to check on when are they going to deliver as I wanted to leave my home to collect my child from school and I was told that only after 12pm they will be in my area. I then told them to only come at 3h30 the same they. I was surprised to get a call from the driver that his outside my place. Told him that I've rearranged with call center for when I'll be available. Not sure if called centre did or did not forward the rearrangement message to dispatch. The driver promised to come back later. I then received a call another call from the dispatch office wanting to verify if indeed the driver was at my place and didnt find anyone. I again explained myself and once again the dispatch agent committed to sending my parcel at 3h30. I come home rushing only to be stoodup, no phone call and no apology. I follow up at 5pm only to be told that the parcel is back at the hub. An escalation email was send for the following delivery, still nothing happened. I call them again this morning only to be told that it will be send on Monday. Tried to request their CEO'l David Lazarus email to further escalate to him but due to the protocol they are not allowed to dusclosed contact details. Vodacom must terminate Ram's contract because as their customer I'm very dissatisfied and disappointed that at this day and age we should accept such **** and appauling service from Ram.