INCOMPETENCE AT ITS BEST

I have been waiting for a parcel for 2 weeks since getting the message that the parcel had been dispatched (13 July). The Friday after, 17th, I got a call and they asked for my address, after already been given the correct address. Then they said they would find out when they can deliver and no one got back to me. Then I received the message that my parcel was cancelled because for whatever reason, it was taken back to where they originally collected it. Then they dispatched it again on Thursday 23rd and said it would be here soon. This morning, they delivered to my colleague who lives down the road from me and I then heard that they were in my street but at the wrong house. They didn't call me and instead called someone else who did not know what they were talking about and now suddenly, they say they don't have my number. The package says non-delivery. I had to call them to find out what is going and even customer care did not have the correct information. It's honestly frustrating to deal with such incompetence!