Incompetence

I had purchased a cellphones from Vodacom that gets delivered by your courier company RAM. I got notified by Vodacom on the 7th February 2020 at 8:02 am that My parcel is out for delivery with RAM Couriers . So I understand that it’s not your fault that Vodacom has not updated my telephone details nor asked me where I would like my parcel to be delivered and just assumed that I would want it at my home address which under no circumstances is corrected.

I then took the time to go onto your website and check how far my delivery is I have come to realize that according to the tracking system there were many failed attempts by getting in contact with me. I then took time out of my day to call you guys on the 11 February 2020 at 14:10 to update my correct telephone details as well as the address I would like my parcel to be delivered to and the times I would be available to answer calls and to accept my package. As I’ve advised Vodacom as well as the RAM agent on the call that I cannot answer my phone at any given time which she advised she understood and she would update the details on the system. However, I need to call Vodacom and update it with them as they go according to the address details Vodacom gives them which is understandable and that’s what I did.

What upset me was the fact that I received no call no missed calls from any RAM agent I went back into your website on the 12th and 13 February 2020 checked my tracking details and saw there was and update that ‪at 07:04am‬ my parcel was out for delivery. ‪At 08:09‬ and outgoing text was sent to me to make me aware and ‪at 10:49am‬ there was a NON Delivery as my phone number was not in service. Which is all in correct as I received no calls at all and no text messages from anyone at all advising me about the above information. I am utterly disgusted as I especially took time to call you so that you guys could update my correct number and I was told over a recorded line that my number was updated but Vodacom needs to update my address which I understood. I called RAM at 7:10 this morning and checked to see what my information was on the system and yet again I had to update my correct telephone number as the agent advised yet again they still have the incorrect number on the system and that she guaranteed me that she would get my correct contacted number on the system so that the driver who is going to deliver can call me when his close by which I agreed upon reconfirmed all my details so from the 11th Feb up until today 14th Feb ive been calling RAM every single day to correct my telephone number so that the driver can get in contact with me. Not to my surprise I’ve been waiting on a call from RAM as I was advised it would happen not one call I think decided to call Vodacom as I now am fed up and would like to cancel my package due to incompetence of agents . I asked them what is stated on the system she advised that the driver updated that he tried calling but I was not available I asked her once again which number he called on and the number she has given me was once again the incorrect telephone. I am honestly disappointed in RAM as I’ve used them before and this was not the service I received . The service I received from RAM as well as Vodacom was pathetic and I’m highly disappointed so currentlyI’ve got no parcel as I now had to cancel it with Vodacom.