Incapability of delivering a package

On the first attempt to deliver last week I was out of town and unavailable (my fault) however from here thing just got out of hand.

We arranged for a second delivery date on Monday and only on that Monday was I informed that I need and original ID / passport to and that my Drivers license (which the same RAM accepted on the same type of delivery just a few days prior) is not acceptable.

A Third delivery date was set up for the Wednesday and when I contacted the driver the package wasn’t even sent out for delivery.

A fourth attempt was set up for Yesterday and upon contacting the driver again (seems like I must do all their work for them) they didn’t even have the correct address, on top of this the driver never informed me that they will not be able to deliver my package (they took the new address themselves upon my phone call). Upon trying to call them at four in the afternoon we had a bad connection and when trying to call back they never even bothered to answer the phone.

I then proceeded to call the Ram contact center and they changed the address, and I was advised to contact Vodacom to expedite the change of address. This was the only easy part of the entire process, the lady at Vodacom helped me with such efficiency and delivery arranged for this morning. Now when I called RAM to get my time of delivery, I was informed that the package was sent back to Vodacom.

These are an incapable bunch so if you care about your business at all and efficiency is something you strive for this is NOT the delivery partner that you are looking for.