Impossible to contact and deal with

If you bank with Capitec and need something delivered you have the misfortune of having to deal with this courier company. I am on leave for 2 days, so after being notified that they have collected my package I immediately, through their webpage, request a specific delivery date. This is ignored. They appear to only capture part of my full work delivery address, and attempt delivery on a Saturday. They do not call for details. I then log into their website again when I received a WhatsApp for a failed delivery attempt and select the delivery date originally requested. Guess what, this is ignored again, and they attempt delivery on your first day of leave, again with an incomplete address. On this occasion I missed their call. I then log into their website and fill in a new address, with full delivery details for our office park. After 2 failed deliveries they have to obtain consent for Capitec to attempt a 3rd delivery. I receive a WhatsApp this morning, that has the incomplete original address referenced again. Hopes and prayers that I will receive this package.

I completed 2 forms on their website and received no response. Called their call centre and had the line cut twice while eventually number 2 in the queue. Their WhatsApp number is simply a bot that only responds to items in a limited menu. You cannot chat to anyone so not sure why they us that word chat on their webpage. That bot also directs you in most cases to their webpage. I would never recommend this company to anyone.