L
Lynch
1 reviews | Active since Jul 2025
12 Jul 2025, 19:20
I’m extremely disappointed with RAM’s service
I’m extremely disappointed with RAM’s service. My parcel was marked as delivered at 18:53 on 03 July 2025, well after their stated delivery hours of 08:00–17:00. I was advised by their WhatsApp agent to check with security, but no package was received, and security has no record of accepting it. When I use the advanced tracking feature it states that the parcel was handed off to me and not security which is not correct. It’s unacceptable that a delivery could be marked as complete without proper handover or proof of receipt. To date, I’ve received no resolution or clear feedback from RAM regarding the whereabouts of my parcel. I expect a full investigation and accountability for this failed delivery. Until then, I cannot recommend RAM as a reliable courier.
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Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
15 Jul 2025, 07:47Dear Lynch,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
as per waybill parcel was delivered to security by the name of David
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
as per waybill parcel was delivered to security by the name of David
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply15 Jul 2025, 07:47
Official
Dear Lynch,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
as per waybill parcel was delivered to security by the name of David
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
as per waybill parcel was delivered to security by the name of David
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
L
Lynch's updateReviewer Update
17 Jul 2025, 08:25 Your response is factually incorrect based on your own Proof of Delivery (POD). I had two deliveries:
- OPT-*** — Not delivered
- OPT-*** — Delivered
- The delivered item was signed for by P, who was present at the time.
- The undelivered item falsely reflects my signature, which is not correct.
- Order SOVZAZAVASY162278 — placed 21 June 2025
- Handed to Courier — OPT-*** — 24 June 2025
- Out for Delivery — 30 June 2025
- Delivered — 30 June 2025
- Order SOVZAZAVASY164440 — placed 25 June 2025
- Handed to Courier — OPT-*** — 27 June 2025
- Out for Delivery — 3 July 2025
- Marked as Delivered — 3 July 2025 (but never received)
L
Lynch's update17 Jul 2025, 08:25
Reviewer Update
Your response is factually incorrect based on your own Proof of Delivery (POD). I had two deliveries:
- OPT-*** — Not delivered
- OPT-*** — Delivered
- The delivered item was signed for by P, who was present at the time.
- The undelivered item falsely reflects my signature, which is not correct.
- Order SOVZAZAVASY162278 — placed 21 June 2025
- Handed to Courier — OPT-*** — 24 June 2025
- Out for Delivery — 30 June 2025
- Delivered — 30 June 2025
- Order SOVZAZAVASY164440 — placed 25 June 2025
- Handed to Courier — OPT-*** — 27 June 2025
- Out for Delivery — 3 July 2025
- Marked as Delivered — 3 July 2025 (but never received)