WP
Wesley P

1 reviews | Active since Jul 2019

11 Feb 2020, 21:39

ILLITERATE CALL CENTRE AGENTS!!

First Mail: To whom it may concern

PLEASE CHANGE THIS CONTACT NUMBER AS THIS PHONE WAS ******. THE NEW NUMBER IS ***.

THE LAST TIME THIS PACKAGE WAS SENT BACK TO RAIN MOBILE EVEN AFTER I PHONED RAM COURIERS ABOUT 10 TIMES TO CHANGE THE CONTACT NUMBER AND NOTHING WAS DONE.

SO BEFORE IT HAS BEEN DESPATCHED FOR DELIVERY PLEASE INFORM THE DRIVER OF THE NUMBER CHANGE.

Many thanks Yashni Pillay

Second mail: I HAVE PHONED YOUR CALL CENTRE OVER 20 TIMES TO CHANGE THE FLIPPING CELL PHONE NUMBER. I'M NOW GOING TO FORWARD THIS EMAIL TO HELLO PETER AND LET THEM DEAL WITH YOU'LL. YOU'LL ARE A FLIPPING USELESS BUNCH OF IDIOTS.

I'VE HAD TO MUCH PATIENCE AND IT HAS RAN OUT.

When ever I tracked the parcel, it states my cellphone number does not exist. I've changed my cell phone number numerous amount of times with the call centre but yet nothing has changed.

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply12 Feb 2020, 11:12
Official
Good day, thank you for your post. Our most humble apologies for the poor service you have received and also that you did not received your parcel. We will lodge the complaint and hand over to management to investigate as why you received your parcel late parcel, the relevant parties that contributed to you not receiving your parcel will be dealt with accordingly. Kind regards