EP
Eddie P
1 reviews | Active since Nov 2017
04 Dec 2024, 10:56
If you want delays, Use RAM Couriers
No updates or feedback on my delivery. I sent email which were ignored, I then called them to be told there is a backlog. apparently it takes 4 days for them to move the parcel from their HUB to the distribution center a few Km away. No assistance offered or an ETA provided.
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Replies (5)0
Replies (5)
Ram Hand To Hand Couriers's replyOfficial
04 Dec 2024, 14:11Dear Eddie Pelser
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Delay was caused due to volume of parcels in the warehouse , we will ensure we redirect your parcel and arrange delivery for you .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Delay was caused due to volume of parcels in the warehouse , we will ensure we redirect your parcel and arrange delivery for you .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply04 Dec 2024, 14:11
Official
Dear Eddie Pelser
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Delay was caused due to volume of parcels in the warehouse , we will ensure we redirect your parcel and arrange delivery for you .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Delay was caused due to volume of parcels in the warehouse , we will ensure we redirect your parcel and arrange delivery for you .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
EP
Eddie P's updateReviewer Update
04 Dec 2024, 14:12Thanks for the response, by when can I expect delivery?
EP
Eddie P's update04 Dec 2024, 14:12
Reviewer Update
Thanks for the response, by when can I expect delivery?
Ram Hand To Hand Couriers's replyOfficial
04 Dec 2024, 14:28Parcel will be delivered by Friday 6.12.2024
Ram Hand To Hand Couriers's reply04 Dec 2024, 14:28
Official
Parcel will be delivered by Friday 6.12.2024
EP
Eddie P's updateReviewer Update
04 Dec 2024, 14:48Thank you
EP
Eddie P's update04 Dec 2024, 14:48
Reviewer Update
Thank you
Ram Hand To Hand Couriers's replyOfficial
04 Dec 2024, 15:48We will ensure to Prioritize
Ram Hand To Hand Couriers's reply04 Dec 2024, 15:48
Official
We will ensure to Prioritize