OB
Odette B
1 reviews | Active since Nov 2024
29 Nov 2024, 17:39
If you don’t want my money I ain’t going there.
Just ended a call with Ram couriers they told me the address was incorrectly transferred from Edgar’s to them and that’s why I didn’t get my delivery today even though the predicted date was a day before today’s date. 😡
They informed me now I will get a delivery on Monday anytime from 8-5pm.
We had a few items we wanted to purchase today but if they can’t get a small order right how can I expect them to deliver on a large one?
It’s unfortunate indeed.
Helpful (0)
Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
02 Dec 2024, 09:23Dear Odette Burger
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The address provided was incomplete we have fixed it , delivery will take lace tomorrow .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply02 Dec 2024, 09:23
Official
Dear Odette Burger
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The address provided was incomplete we have fixed it , delivery will take lace tomorrow .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
OB
Odette B's updateReviewer Update
02 Dec 2024, 16:22Not surprised that I am waiting again on a call taking 6 mins number 8 in the queue. After the apology on Hello Peter does nothing. Your What’s app service is broken and the call I was waiting in on just hung up. You guys are useless
OB
Odette B's update02 Dec 2024, 16:22
Reviewer Update
Not surprised that I am waiting again on a call taking 6 mins number 8 in the queue. After the apology on Hello Peter does nothing. Your What’s app service is broken and the call I was waiting in on just hung up. You guys are useless