If I Could Give Them Zero Stars, I Would

<p>Firstly, I should mention that this was supposed to be an overnight delivery. On Thursday, 16/03, I sent a support ticket through to find out the status of my parcel seeing as the online tracking wasn't helping. I was told that the parcel would be sent out the next day and that I should confirm my contact details, which I did. It came out that the contact number that they had been given was incorrect but it hod been corrected. It was not, so when they tried to deliver the parcel it came back as undelivered as they couldn't get in touch with me. I phoned them this morning, 20/03, and after being put through to about 10 different people and having to phone in more than 3 times because they kept on promising to call me back (which they did not) I have been informed that I will only receive my parcel on Wednesday. And it should also be noted that the people I have spoken to have been extremely rude in places as I have tried to keep my frustrations to the minimum while dealing with such pure incompetence. At one stage, they even tried to pass the blame back to the sender, despite the fact that they should have changed the incorrect details last week. So I am still sitting without my OVERNIGHT parcel and the attitude exuded by the people I have spoken to has left me questioning whether Ram is worth the price you pay to use them, this is by far the worst courier company I have EVER had the displeasure of dealing with.</p>