I thought I had no words when I first expressed my feelings in my review of Ram hand to hand couriers-I am now Blown away!

I thought I had no words when I first expressed my feelings in my review of Ram hand to hand couriers-I am now Blown away!

Usually when I hear s customer/client/consumer is dissatisfied the first I do is ask for contact details to connect with the customer, so I can build a report to investigate rhe matter and hopefully have the resources or plan in place to resolve the problem/matter or at least ease the customers frustration. This ensures customers are placed first as they are the key component to any business. Their satisfaction is what counts. Their opinions and business transactions is what builds the business and ensures it remains reputable and thus receives more refferals and an increase in business portfolio. Word of mouth is one of the most important methods of income generation for any business/brand.

However, I guess it not the case in this situation-it seens I have it wrong-as viewed by Ram hand to hand couriers. Their "private" reply only demonstrates the lack of accountability and un-proffesional conduct. I now see why the employees act the way they do based- on this private response. I especially love their last statement "...we're listening.." how about listening and actively doing something about the problem!

For sharing-since it was a private message

See my original feedback posted and see Ram's reply:

My review;

29 Dec 2022 Heading-Dissatisfied, disappointed and shocked at the terrifying "service" received from Ram Hand to Hand Couriers and Vodacom Mobile Upgrades

Message-I have no words to describe the service received by RAM accompanied by Vodacom, I am speechless. I can not even describe my frustration. WOW! I will never use or refer anyone to Ram and Vodacom for mobile upgrades for delivery

Ram Hand To Hand Couriers reply;

Heading-Your Ram Hand To Hand Couriers review is officially live!

Message-"Thanks for sharing your experiences. They matter! Your reviews help South Africans know who they can trust for great products and services.

We love it when you share, so we’ll be waiting for your next review !Good or bad, we're listening"