1 reviews | Active since May 2022
I made an account just for this rating
This is not the first time I have had dealings with RAM, and never have my dealings with them been positive. I Have been waiting for my Rain parcel since the 4th. It should have arrived on Friday the 6th but was never delivered. Today (Monday 9th) it was not even sent out for delivery. They will not even allow collections or customers on their premises (probably because they 99% of their delivery base is upset like me). Only after I called their help centre (3 times) did they offer to send it to me on Tuesday. Too little too late. I needed that internet already and you have cost me more than you will ever know. Rain, if you ever read this: Change couriers. They are giving you a bad name and causing you to fail to uphold you “5-calendar day delivery” promise. 11/10 would never recommend this company to anyone… unless your only other option is SAPO.
The end of the Thursday workday has long since been and gone, yet the parcel does not (according to tracking information) seem to have even left the warehouse. There was no intention by the East London branch to ever deliver that parcel today.
Regrettably, my rating of RAM still stands. This is probably good evidence that management have no real authority over their employees and things now run amuck at RAM service centres.
My advice? Allow is to collect from the warehouse. Allow the customers to be in the faces of those who have treated them so poorly. Right now your staff hide behind every protection you offer them and abuse it.
The end of the Thursday workday has long since been and gone, yet the parcel does not (according to tracking information) seem to have even left the warehouse. There was no intention by the East London branch to ever deliver that parcel today.
Regrettably, my rating of RAM still stands. This is probably good evidence that management have no real authority over their employees and things now run amuck at RAM service centres.
My advice? Allow is to collect from the warehouse. Allow the customers to be in the faces of those who have treated them so poorly. Right now your staff hide behind every protection you offer them and abuse it.