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Olga L

1 reviews | Active since Jul 2022

23 Nov 2023, 13:14

I HATE YOU 2.0

Hi RAM couriers. I am back again with yet another awful review for your inability to provide service.

I was told my package would be arriving on Friday. Then suddenly it changed to this morning. All good except I am not at my office. I go on to your site to change details. Yet my cellphone number registers as incorrect. Yet somehow you have successfully managed to sms me.

Your courier then arrives at my office without calling me previously to check, refuses to leave it with reception as I am trying to instruct him to do and refuses to accept a copy of my ID, also refuses to wait and rudely just walks away.

I hate your service. I hate when I am forced to receive packages from you. Please deliver my package. Please hire staff that aren't rude.

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Replies (4)
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Olga L's update23 Nov 2023, 13:19
Reviewer Update
It really boggles me to understand why this is always so hard for you. Why you are so utterly inflexible. Why it always takes more than one time to deliver. You awful processes are wasting your own time. Please arrange for that courier to come back to my office later today. I will be there to accept.
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply23 Nov 2023, 14:02
Official
Good day Olga,

Thank you for reaching out to Ram Hand to Hand Couriers.  We humbly apologize for any inconvenience caused with your delivery today.  We received the order from FNB to make delivery today as all instructions received comes directly from your service provide, the item is something paid for and instruction was to deliver to you only for security reason's we cannot be held liable should anything happen to the order.   we will contact you back for delivery arrangements 
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply23 Nov 2023, 14:39
Official
That is true I have already spoken with the couriers about that and we will address it once they arrive to the Hub.
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Olga L's update23 Nov 2023, 15:17
Reviewer Update
Thank you - when will you be in contact regarding re-delivery? Where can I send the details of the office receptionist to ensure that the delivery is completed successfully?