I had to wait a weekend for delivery because driver felt like it

A parcel went out for delivery on Friday morning from Upington, but it was not delivered because "Contact was not available" . I had to phone around today (Monday) to find out what happened to . According to the manager at Upington the driver tried to phone but could not reach me. This was a blatant lie (the driver admitted this to me), he was unsure of the address but did not bother to call even though he did have my number. I was therefore made to wait for a whole weekend for my parcel because the driver did not felt my parcel was important enough to be delivered. What concerns me more is the pathetic way the customer care line handled my complaint. It is not even possible to log a complaint with them.