I am STILL waiting!

I ordered a product from Vodacom, I was sent an sms informing me that the courier company would deliver within 72 hours. I got a call the next day from the courier driver informing me he was at my house, I told him no one was home and asked him if he could please wait TEN MINUTES. He said no!! He then said he would come back later in the afternoon. He didn’t. I called him using the same number the following day and he said sorry but he ran out of time. He then said he would definitely call me when he was going to drop parcel. The following day he called to say he was at my house. I told him I had just left work and asked him to pls wait 5 min. It was pointless as he had the WRONG ADDRESS. I asked him to please deliver to correct address, he said he would call his manager and get back to me. It has been more than a WEEK AND I HAVE NOT BEEN CONTACTED. I am disgusted and disappointed with Ram courier and Vodacom. PLEASE CAN I HAVE MY PHONE!