Hellopeter
Share Your Experience
SM
Shoneez M

1 reviews | Active since Apr 2018

26 Apr 2019, 15:33

How ***********

What a back and forth with the courier company.

Firstly i placed and order for a cellphone through Vodacom and spoke to an agent by the name of Waseela who assisted me. (Very helpful)

On 25/04/2019 i called a vodacom to check the status of my order, an agent then advised me it is out for delivery tomorrow 26/04/2019. Not advising me that i should have a waybill number to track my order online.

Today 26/04/2019 i once again called Vodacom to inquire on the status of my delivery and the agent only then gave me a waybill number to track my order as it is out for delivery today, i however can contact RAM myself to find out exactly how far it is.

I did just that and spoke to an agent from RAM who advised the order is not out for delivery today and they will contact me. Eventually i called Vodacom again to find out exactly what is going on, another agent then told me that if my status states out for delivery it should be out for delivery.

I then called RAM back to find out what is going on, an agent advised me the driver must have forgotten the parcel behind and it will not be delivered today as there are no drivers available.

WHAT PATHETIC SERVICE! Firstly, why change the status of the order if the driver forgot the parcel behind?

Secondly, it is not my problem that their staff are ***********. Why should the customer be inconvenienced calling back and forth to get answers and help.

Either Vodacom should change their courier partner or RAM needs to up s**** their staff and the way they carry out their business.

Clearly by all the reviews im not the only client with this issue.

0
Replies (8)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply26 Apr 2019, 15:58
Official
Good day, my sincere apologies as this is not acceptable.  I will get this delivered to you still today. 

SM
Shoneez M's update26 Apr 2019, 17:34
Reviewer Update
WHEN????? Its already 17:33 and still no response from your courier regarding the delivery. This is unacceptable. Its 1 hour and 30 minutes from the time I've knocked off from work. I am still sitting here waiting and i still haven't heard anything.
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply26 Apr 2019, 17:39
Official
Driver still out for delivery - let me check and revert back
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply26 Apr 2019, 17:49
Official
Good day please give me your residential address I will ensure it gets delivered to night still as this driver just informed me he could not find you and could not get hold of you on the phone, not acceptable as his supposed to call the office for assistance and therefore he will be disciplined.
SM
Shoneez M's update26 Apr 2019, 17:56
Reviewer Update
Well this is not acceptable to me because ive been sitting and waiting for this parcel to be delivered. i did not receive any phone call or email for any waybill reference since ive placed this order last week already. your service is pathetic. i advised 3 agents in your call centre that i do not want it delivered to my house as it is a gift for someone and they garuenteed me that it will be delivered today before 5pm. clearly your business shows that they do not care to deliver the best customer service to your clients as reporting it to Hello Peter does not even matter. This is basically the same thing as me just accepting that it will be delivered whenever you feel like delivering it. and not when or as promised. so inconsiderate to have a client sitting and waiting and no one even has the decency to make contact.
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply26 Apr 2019, 17:58
Official
I fully agree and really do understand your frustration. This will definitely be taken further. The branch manager will call you to arrange delivery with you this evening - his name is Alfred.

SM
Shoneez M's update26 Apr 2019, 17:59
Reviewer Update
well i am at work still so haw far out is the driver from my work address?
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply26 Apr 2019, 20:06
Official
Good evening,  just following up to check you received your parcel? Again my apologies totally unacceptable and will rectify these issues moving forward.