bM
bishen M
1 reviews | Active since Apr 2010
17 Mar 2025, 16:45
Horrific service
Subject: Complaint Regarding Poor Service Delivery
Dear Customer Service,
I am writing to express my disappointment with the service I received from your business (Tracking Number:
A***
A***
Despite the promised delivery timeframe, my package did not arrived with no updates or communication from your team.
I rely on your services for timely and safe deliveries, and this experience has fallen short of my expectations. I kindly request a prompt response regarding this matter and an explanation of how you plan to address these issues to prevent them from recurring in the future.
Sincerely, A client who contributes to your net profit margins ***
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
19 Mar 2025, 09:35Good day Bisen
Thank you for contacting Ram couriers , we hope to get a resolution regarding your matter .
The delay on your parcel was caused of an address query , unfortunately with addresses we need the full address on the waybill .eg Company name , shaft number , name of the complex and so forth for security reasons
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Thank you
Ram Team
Thank you for contacting Ram couriers , we hope to get a resolution regarding your matter .
The delay on your parcel was caused of an address query , unfortunately with addresses we need the full address on the waybill .eg Company name , shaft number , name of the complex and so forth for security reasons
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Thank you
Ram Team
Ram Hand To Hand Couriers's reply19 Mar 2025, 09:35
Official
Good day Bisen
Thank you for contacting Ram couriers , we hope to get a resolution regarding your matter .
The delay on your parcel was caused of an address query , unfortunately with addresses we need the full address on the waybill .eg Company name , shaft number , name of the complex and so forth for security reasons
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Thank you
Ram Team
Thank you for contacting Ram couriers , we hope to get a resolution regarding your matter .
The delay on your parcel was caused of an address query , unfortunately with addresses we need the full address on the waybill .eg Company name , shaft number , name of the complex and so forth for security reasons
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Thank you
Ram Team